Job Description

Company Overview:

At Chick-fil-A, we're more than just a fast-food restaurant – we're a community committed to serving quality food with genuine hospitality. Our team members are at the heart of everything we do, and we're looking for passionate leaders to join us in creating remarkable experiences for our customers. If you're ready to inspire others and make a difference, we invite you to consider a career as a Team Lead with Chick-fil-A.

Position Overview:

As a Team Lead, you will play a crucial role in leading and motivating our team members to deliver exceptional service and uphold Chick-fil-A's standards of quality and hospitality. You will assist in day-to-day operations, provide coaching and support to team members, and ensure a positive and efficient work environment. This is an opportunity to showcase your leadership skills and make a meaningful impact on our team and customers.

Responsibilities:

• Provide leadership and direction to team members during shifts, ensuring smooth operations and exceptional customer service.
• Assist in training and onboarding new team members, providing guidance on company policies, procedures, and standards.
• Supervise and delegate tasks effectively, ensuring that all responsibilities are completed efficiently and accurately.
• Foster a positive and inclusive work environment, promoting teamwork, respect, and open communication among team members.
• Monitor performance and provide feedback to team members, recognizing achievements and addressing areas for improvement.
• Lead by example, demonstrating Chick-fil-A's core values of integrity, excellence, and servant leadership in all interactions.
• Assist in inventory management, including ordering and receiving supplies, and maintaining cleanliness and organization in the restaurant.
• Collaborate with management to implement initiatives to improve operations, enhance customer satisfaction, and drive sales.

Leadership at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.

Position Type:

• Full-time & Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others.
• Flexible scheduling (and closed on Sundays).
• Learning first-hand from an experienced Operator and Restaurant Leaders.
• Intentional growth and development to help you reach your professional goals.
• Scholarship opportunities.
• Competitive pay.
• Employee Off The Clock Discounts

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile.
• Create and Maintain Eye Contact.
• Speak Enthusiastically.
• Make Emotional Connections with Guests.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Must have weekend availability.
• Must be 18 or older.

Company Information:

• Customer Service Excellence: Chick-fil-A places a strong emphasis on providing exceptional customer service. Employees are often trained to be courteous, attentive, and to go the extra mile to ensure customer satisfaction.
• Team Collaboration: Chick-fil-A fosters a team-oriented work environment. Team members are encouraged to work together and support each other to create a positive and efficient workplace.
• Closed on Sundays: One distinctive feature of Chick-fil-A's culture is its policy of being closed on Sundays. This decision is rooted in the company founder's Christian beliefs and the desire to provide employees with a day for rest, worship, and family.
• Leadership Development: Chick-fil-A places a strong emphasis on leadership development. The company often provides training and growth opportunities for employees to advance in their careers.
• Community Involvement: Chick-fil-A is often involved in community outreach and engagement. Local franchise operators may participate in community events and support charitable initiatives.

Our purpose statement is to establish Genuine Care by having a positive influence for all who come in contact with Chick-fil-A!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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