Job Description

Description
EBIZ Solution Pvt Ltd is excited to announce an opening for an IT Help Desk Technician in Rochester Hills. This full-time, hybrid position is perfect for entry-level candidates looking to kickstart their career in the wireless industry. As part of our dedicated IT team, you will play a vital role in supporting our employees with technical issues and ensuring the smooth operation of our IT systems.
In this role, you will be responsible for providing first-line support to our staff, troubleshooting hardware and software problems, and assisting with the implementation of IT solutions. Your contributions will be essential in maintaining our company's technology infrastructure and enhancing the overall efficiency of our operations. We offer a competitive salary range of $12,000 - $80,000 annually, along with comprehensive benefits and opportunities for growth within our organization.
Responsibilities
Provide technical support to employees via phone, email, or in-person
Troubleshoot and resolve hardware and software issues
Assist in the setup and configuration of IT equipment
Maintain and update documentation related to IT procedures and guidelines
Support the installation of new software and hardware
Monitor and manage IT inventory and asset tracking
Collaborate with other IT team members to improve support processes
Stay updated on the latest technology trends and best practices
Requirements
High school diploma or equivalent; relevant certifications are a plus
Basic understanding of computer systems and networking
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies
Experience with help desk software and remote support tools is preferred
Knowledge of wireless technologies is a plus

Job Tags

Full time, Remote work,

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IT Help Desk Technician Job at EBIZ Solution Pvt Ltd, Rochester Hills, MI

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