Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

About Us

TeamLogic IT Point Loma is a rapidly growing Managed Service Provider (MSP) committed to delivering outstanding IT support and solutions for small and medium-sized businesses. We take pride in our proactive approach strong client relationships and collaborative team culture. As we expand were seeking a detail-oriented customer-focused Service Dispatcher to join our dynamic team.

Your Role

As our Service Dispatcher youll be the central point of contact for our service operations. Youll manage incoming support requests coordinate technician schedules and ensure our clients receive prompt effective service. Your efforts will be crucial in maintaining our service level agreements (SLAs) and ensuring seamless service delivery.

Key Responsibilities

• Receive triage and assign service tickets via phone email and PSA system.
• Prioritize tickets based on urgency impact and client SLAs.
• Schedule and dispatch technicians for remote and onsite support.
• Monitor ticket progress ensuring timely follow-ups and resolutions.
• Communicate with clients regarding ticket status scheduling and updates.
• Collaborate with service managers to optimize technician workloads.
• Escalate unresolved or high-priority issues to appropriate technical teams.
• Maintain accurate documentation of service requests and technician activities.

What You Bring

• Strong organizational and multitasking abilities.
• Ability to remain calm under pressure and manage competing priorities.
• Excellent verbal and written communication skills.
• Team-oriented mindset and ability to thrive in a fast-paced environment.
• Reliability and punctuality.
• Basic understanding of IT services and terminology.
• Eagerness to learn and grow professionally.

Why Join TeamLogic IT Point Loma

• Competitive salary
• Paid time off and holidays
• Professional development and training opportunities
• Supportive team-first culture

How to Apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to connecting with you!

Compensation: $26.00 per hour

Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

Job Tags

Similar Jobs