Job Description

Job Description

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Global Technical Security, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security operations on a global basis to include ATM, branch and corporate building security and customer safety, executive protection, pre-employment screening, fraud investigations and Technical Security.  This mission is executed through the implementation of technology, best-in-class talent, and client collaboration.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Collaborate with internal Technology teams and Product Owners to design, develop, manage, configure, and maintain diverse security testing platforms and environments
• Assist in managing multi-million dollar projects to delivery in support of major Technical Security initiatives across the firm; to include tracking key dates and progress, and assisting in the preparation and completion of PowerPoint presentations for senior leaders
• Support the Product Owners with compliance and audit tasks such as maintaining KPIs and providing supporting evidence of control completion 
• Work with internal training partners to guide updates to job aides and operating procedures, collect and analyze metrics, and prepare technical documentation
• Deliver and articulate intelligent presentations and demonstrations to senior leaders

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Exceptional written and verbal communication, with professional presentation skills
• The ability to build and maintain effective working relationships with team members, internal stakeholders across multiple Lines of Business, and external vendors
• The aptitude to multi-task and learn new software, hardware, and processes quickly and simultaneously; a willingness to progress; a high standard of integrity and dependability working autonomously in ambiguous high-pressure environments
• Self-starter who is able to work with general direction and will follow up with questions
• Sound decision-making to critically think through a problem and the intellectual curiosity to pursue the solution

Preferred qualifications, capabilities, and skills

• Knowledge of physical security technology systems (Access Control, CCTV, Intrusion Detection), and basic IT networking and infrastructure design
• Experience implementing physical, technical, and administrative controls
• Bachelor's degree or equivalent experience in Computer Science, Engineering, or a technology-related field
• Relevant experience in information security or technology controls
• Knowledge of SQL, SQL scripting, or related coding formats
• Basic knowledge of agile methodologies of software development

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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