Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Analyst in the United States.

This role is ideal for someone who thrives on precision, enjoys analyzing details, and wants to make a measurable impact on operational quality. The Quality Analyst ensures compliance with regulatory standards and internal benchmarks, helping to minimize errors and support smooth business operations. Working in a remote environment, you will contribute to continuous improvement, develop processes, and support training initiatives across operational teams. This position combines analytical rigor with collaborative coaching, offering the chance to grow skills, influence operational success, and be part of a results-driven, supportive team. You’ll engage with diverse tasks, from auditing entries to developing training materials, ensuring high standards across all operations.

Accountabilities:

• Audit operational entries to ensure compliance with tariffs, Free Trade Agreements, duties, taxes, and regulatory standards
• Review and manage anti-dumping and countervailing duties (AD/CVD) and other at-risk categories
• Develop and maintain internal processes and procedures to enhance operational quality
• Manage special projects as assigned, supporting continuous improvement initiatives
• Provide training and coaching for new hires and existing staff on operational procedures, learning systems, and best practices
• Identify repetitive errors and develop remedial training to improve team performance
• Support other duties as assigned, maintaining accuracy, attention to detail, and compliance

Requirements:

• High school diploma required; additional certifications (CCS or LCB) are a plus
• 5+ years of experience in customs brokerage operations, regulatory compliance, or related fields
• Customer service experience in an office environment
• Proficiency in MS Office, database management, and data entry
• Strong verbal and written communication skills
• Detail-oriented, accurate, and solution-focused with strong problem-solving abilities
• Ability to learn, grow, and adapt to change while supporting a team-first culture

Benefits:

• Remote work-from-home environment with home internet reimbursement
• Three weeks of paid vacation for new hires
• 401(k) retirement program
• Comprehensive family medical benefits including mental health coverage, Compassionate Care top-ups, and Maternity/Parental top-ups
• Training programs and covered certification costs for professional development
• Inclusive, team-oriented culture that celebrates milestones, achievements, and life events

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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