Description

We are currently looking for a Part Time 38 Security Dispatcher to join our team located at Riverwind Casino.

Summary: Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.

• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team
• Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance
• Records all Security employee call-ins and submit to proper security management
• Logs all dispatch calls (incoming/outgoing) and or electronic alerts
• Performs all other duties as assigned

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Maintains strict confidentiality in all matters
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Read, understand, apply, and retain knowledge of Title 31 subject matter
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management
• Keeps written records

• Basic Computer skills
• Printers and scanners
• Accurately type 25 words per minute

• No prior experience required

• High School, GED or Equivalent

• Phase I
• Phase II
• Standard Driver's License
• Minnesota Multiphasic Personality Inventory (MMPI)

• Phase IV unless prohibited (e.g. Hospital)

• Noisy
• Team-oriented
• Computers, printers, phones
• Communications phone, computer
• Communications written, verbal
• Pass pre-employment drug test
• Sometimes bend, kneel, stoop, push, reach
• Sometimes climb stairs
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Operate normal office equipment
• Sometimes lift and or carry up to 50 lbs
• Moderately strenuous work
• Sitting up to 100% of shift
• Sometimes work in small or cramped areas
• Standing up to 50% of shift
• Visual acuity for detail, distance, color, depth perception
• Walking up to 50% of shift
• May work day shift
• May work evening shift
• May work holidays
• May work night shift
• May work rotating shifts
• May work weekend shift