Job Description

Sr. Data Platform Support Engineers

HIGHLIGHTS
Location: Chicago, IL/ New York, NY/  Phoenix, AZ  (Hybrid) 
Position Type:   Direct Hire
Hourly / Salary:   BOE

Overall Purpose:
This role is responsible for providing primary administration and support of data and analytics related applications. The position serves as a Subject Matter Expert (SME) for data applications and for the processes inside of the applications to ensure that it remains current and serves the needs for our client’s users.



Essential Functions:

• Act as owner and primary administrator of assigned application(s).

• Provide application and system support to all employees for assigned application(s).

• Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.

• Architect the application(s) to meet business needs. Establish integration with other applications.

• Establish best practices for administering and securing application(s).

• Provide application performance monitoring, evaluation and optimization.

• Propose and implement/lead job automation using scripts and other tools.

• Implement solutions to meet or improve specific customer or business needs.

• Research, evaluate and provide guidance in the selection of 3rd party applications.

• Analyze, configure, document, implement and support 3rd party applications.

• Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.

• Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.

• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.

• Ensure successful installation and validation of vendor-provided upgrades and patches.

• Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.

• Process change requests for modifications to the application configuration.

• Maintain application road map and work with leadership to set priorities.

• Provide timely and accurate status reporting.

• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.

• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.

• Drive user adoption across the organization through user training and best practices.

• Maintain relationship with vendor to resolve application issues and ensure that our client’s needs for new functionality are considered in future releases.

• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications:

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field

• 4+ years of demonstrated professional experience as an application administrator in an enterprise environment

• Experience with applications in the data domain such as Tableau, Business Objects, Infoburst

• Familiarity with database applications such as MSSQL, Hadoop

• Experience in deploying applications to hosted cloud platforms such as AWS 

• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff

• General knowledge or familiarity with office productivity tools such as Windows OS, MS Office, and Visio

• General knowledge or familiarity with applications such as or similar to JIRA, Confluence, ServiceNow and Workday

• Demonstrated experience supporting, as an admin, vendor-provided applications

• Must have strong capability to coach and mentor

• Self-starter with the ability to manage multiple priorities

• Strong attention to detail and accuracy

• Background and drug screen

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