Customer Support Rep. -Japanese Bilingual Job at A-STAFFING, INC., New York, NY

NVA4ajFuWWlhREh3SitTcTJUQjhMT3pvWEE9PQ==
  • A-STAFFING, INC.
  • New York, NY

Job Description

Job Description

1. Title of Job

Customer Support Representative

2. Description of Responsibilities

Responds to service related customer inquiries, trouble, and/or complaints by phone and  email.

Instructs network carriers to troubleshoot circuit outages and usability issues.
Communicates with application service providers/resellers to respond to customer  inquiries. 

Provides customers with remote instructions to isolate the cause of Internet connection  outages.

Provides customers with basic instructions on the use of the application and internet related  services.

Escalates trouble tickets to the engineering team once the work level of a service ticket is  beyond the scope of the 1st level support. 

Manages ongoing service tickets and ensure the expected service levels.

Sends notices for planned or unexpected service outages to customers in a timely manner.

Opens appropriate tickets with the datacenter related inquiries and troubles.

Creates, revises, and translates manuals, documents, and reports when needed.

Regular working hours is 9am 5pm Eastern Standard Time (EST).
With teamwork, covering working hours of 9 am 5 pm Pacific Standard Time (PST)  from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence   of a customer support representative covers working hours of 9 am 5 pm Pacific  Standard Time (PST).

Collects information from department of Professional Services to enable to perform LAN
support and its troubleshooting.
Creates manuals to perform LAN Support and its  troubleshooting for customer support. Leads customer support staffs to perform LAN  support and its troubleshooting with sharing information.

3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.

Job Tags

Remote work, Monday to Friday,

Similar Jobs

Montclair State University

Adjunct Faculty -Social and Behvioral Sciences Job at Montclair State University

 ...Experience" section of your application. Job Description DESCRIPTION Bloomfield College of Montclair Universitys Social and Behavioral Sciences program Area seeks an adjunct faculty to teach an Introduction to Sociology undergraduate course. DUTIES AND... 

Class A Jobs 411

CDL-A Trainee Truck Driver | Paid Training Available | Cincinnati, OH Job at Class A Jobs 411

 ...CDL-A Trainee Truck Driver | Paid Training Available | Cincinnati, OH No Class A Experience Required Get Paid While You Learn If youre a newly licensed CDL-A driver...  ..., and a clear path to a full-time solo OTR driving position with steady miles and dependable income... 

Creating Brighter Futures

Life and Wellness Coach -(Remote / Flexible) Job at Creating Brighter Futures

&##128640; Life and Wellness Coach (Remote / Flexible) Are you passionate about helping people grow, adapt, and reach their full potential? Do you thrive guiding others through meaningful change while enjoying the flexibility of remote work? Creating Brighter Futures... 

HCA Healthcare

Interventional Radiology Registered Nurse RN Job at HCA Healthcare

 ...is committed to investing in the latest technology enabling nurses to work more efficiently. **Are you passionate about delivering patient-centered care?** Submit your application for Interventional Radiology Registered Nurse RN position and spend more time at the bedside... 

Acara Solutions

Space Force - Tester - Tracking Job at Acara Solutions

 ...software meets the highest standards. Design, develop, and execute test plans, procedures, and scenarios for space tracking systems (...  ...Assess tracking data quality, latency, precision, and system performance under nominal and stress conditions. Test interoperability...