Job Description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The Licensed Health Agent (Florida 2-40 or 2-15) will bring their insurance expertise to this role, explaining the different plans (Medicare supplement, managed care, life insurance, health insurance, and long-term care policies) in detail. They help clients understand the various plan eligibility criteria, look at their clients' circumstances, and recommend plans accordingly. Assessing a client's needs is key as that is the best way to get them an insurance plan that meets their budget and lifestyle.

As an agent, it will be your responsibility to negotiate contracts or solicit applications related to health insurance.

We provide additional training and knowledge of CMS guidelines, computer systems, and tools, specific insurance products we represent, and the enrollment process.

Responsibilities

• Contact leads promptly and appropriately as set forth by the Company.
• Manage and maintain a book of business within the health plan sales system.
• Taking daily inbound calls over the phone to individuals to discuss health plans.
• Talk about the benefits of healthcare programs offered by insurance companies.
• Comparing the client's eligibility to meet the Medicare requirements.
• Explain various policies' features, advantages, and disadvantages to promote sales.
• Calculate premiums and establish payment methods.
• Support, develop, and maintain relationships with all customers.
• Utilize necessary resources and navigate systems efficiently to verify and provide accurate information to prospects.
• Ability to remain confidential with all proprietary information.
• Follow all NationsBenefits, HIPAA, and MCO / Medicare guidelines.
• Performs additional duties as assigned by Management based on business demands.
• Complete training and other learning opportunities to expand knowledge of the company and position.
• Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Skill Requirements

• Quick learner and self-motivated
• Ability to work in a cohesive team and take the initiative when needed.
• Excellent written and oral communication skills
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Calm under pressure
• Strong problem-solving skills
• Professional presentation and demeanor
• Empathetic and compassionate care attitude and demeanor
• An ever-positive attitude and patience, with a strong personal drive to help people.
• Broad knowledge of the Insurance industry
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven track record of successfully meeting a sales quota, preferably over the phone.
• Computer literacy, with specific knowledge of Microsoft Office Applications
• Fluency in two or more languages is a plus.

Qualifications

• High school diploma or equivalent. A college degree is preferred
• Have a valid state Florida resident 2-40 or 2-15 License, or licensed to sell health insurance in other states
• 2+ years as a telesales representative or other sales/customer service role

Work Schedule:

• Variety of schedules, with overtime and weekend work.

NationsBenefits is an Equal Opportunity Employer

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